Moving FAQ
Honest answers to your moving and delivery questions.
We have compiled a comprehensive list of moving and delivery frequently asked questions so you are well informed during your moving experience.
General:
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HelloYugo is the most trusted and loved moving and delivery company in Toronto delivering reliability, results, safety, competitive pricing and comprehensive customer service that sets us apart from our competitors.
The city’s only on-demand mover, offering 24/7 moving to fit your needs.
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HelloYugo stands out for its commitment to excellence, personalized moving service, experienced moving crew, and a comprehensive range of moving solutions. Our goal is to provide a stress free and positive moving experience tailored to the unique needs of each client.
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Yes, we are licensed and insured. By default, your belongings will be covered with our BASIC coverage included in your quote.
Optionally, Our FULL value protection covers up to $100,000 per move with up to $2 million in coverage for property damage. We are happy to send over our COI.
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All glass, marble and wood surfaces are wrapped in commercial-grade moving blankets. All fabric surfaces are covered in plastic wraps.
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It's recommended to schedule your move as early as possible to secure your desired moving date. For local moves, booking 1 - 2 weeks in advance is typically sufficient, while long-distance moves may require more advanced notice. Contact us to discuss your specific timeline and availability.
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We calculate your moving price based on the following factors;
The average volume of the item/inventory list provided by the client and the items that are being moved
The distance between the locations
Any special moving requirements
Accessibility of the truck
Date and time of the move
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We accept credit/debit card payments through our online payment form – as well as certified checks, e-interac or cash as a method of payment.
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Yes! To reserve a crew & a truck we require a $50 deposit. Don’t worry, this payment goes towards the total of your moving cost.
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To reserve a crew we require a $50 deposit, which goes towards the total of your moving cost. The remaining balance is due one business day before the move.
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No! We appreciate you for wanting to help but there is no need to assist the movers with your service. Any help received by the customer during a service nullifies our insurance. Don’t worry, HelloYugo can handle it all ;)
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HelloYugo provides a wide range of moving services, including residential moves, commercial and office moves, local relocations, long-distance moves, packing and unpacking services, white glove services, single item delivery and specialty item handling. Our goal is to tailor our services to meet the unique needs of each client.
Pricing
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To eliminate the surprises on your move day, our quotes are calculated in a guaranteed pricing system – that means it’s not an estimate by the hour that is bound by delays and will never be accurate – and this quote is not based on weight, which can easily be abused by unscrupulous movers.
We calculate your guaranteed price based on the list of items, based on the accessibility of the truck and based on the distance between the locations.
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We calculate your moving price based on the following factors;
The average volume of the item/inventory list provided by the client and the items that are being moved
The distance between the locations
Any special moving requirements
Accessibility of the truck
Date and time of the move
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Depending on the size of your move, your moving crew will consist of 2/3/4 or 5-man crew! For a one-bedroom apartment, a 3 man crew is the most common, whereas we send crews with more members upon request
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The number of flights of stairs will always be noted on your contract with us and included in the one all inclusive price you have confirmed with our moving specialists.
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We accept credit/debit card payments through our online payment form – as well as Interac transfer, certified checks or cash as a payment method.
Ready for your move?
You won’t find a company like us. Ask our customers.
★★★★★
Called HelloYugo last minute, and he responded promptly and quickly! Very responsive and communicated consistently. My first time using moving services, and Yugo and his team made my move seamless.
Bemnet Damcha, Toronto
★★★★★
Recently used them to pick up a sofa that we had purchased and deliver to our basement apartment. Couldn’t be more pleased with the rates and the absolutely top-notch service. Clear communication, on time…
Glenn Marsh, Pickering
★★★★★
HelloYugo provided very prompt and professional communication and adhered to timelines perfectly. They did a great job moving some huge and fragile cabinets with glass across Toronto……
Steven, Toronto
★★★★★
I have worked with so many moving companies over the years but nothing beats this one. I had a fantastic experience with Hello Yugo! The team was professional, efficient, and courteous throughout the entire process…..
Ron Paul, Toronto
