Our Insurance Coverage

Additional Information on Our Insurance & Protection Plans

Protecting What Matters Most

At HelloYugo, we understand that your belongings aren't just items - they're pieces of your life. In an industry often criticized for its lack of transparency, HelloYugo stands out by offering clear, straightforward insurance and claims processes. That's why we offer comprehensive protection plans designed to give you peace of mind during your move. Whether you're relocating precious family heirlooms or everyday essentials, we have the right coverage to ensure your items are protected.

✓ Flexible Coverage Options

✓ Up to $50,000 Protection

✓ Repair Services Available

Insurance Coverage Options

  • HelloYugo Basic Coverage

    Basic Coverage

    Free Default Coverage

    • Max coverage: $15,000

    • Coverage at $0.60 per pound per item

    • Weight-based compensation

    • Example: 100 lbs item = $60 value

    • Automatic coverage at no cost

    • Simple claims process

    *Basic protection for budget-conscious moves. Ideal for non-valuable items and standard household goods.

  • HelloYugo Plus+ Coverage

    Premium Protection

    Included with Yugo Plus+ & White Glove

    • Max coverage: $35,000

    • Coverage at $1.50 per pound per item

    • Professional repair services

    • Example: 100 lbs item = $150 value

    • Choice between repair or payout

    • Included with Yugo Plus+ & White Glove

    *Perfect balance of protection and value. Recommended for most moves, especially those with furniture and valuable items.

  • Enhanced Coverage

    Enhanced Coverage

    *$450 - $2,500 per move (1-5% of your items' total value)

    • Max coverage: $50,000

    • Coverage at $5.00 per pound per item

    • Premium weight-based compensation

    • Example: 100 lbs item = $500 value

    • Professional repair service

    • Replacement of damaged item*

    • Dedicated support specialist

    *Maximum protection for high-value moves. Ideal for luxury items, antiques, and premium furniture.

Why Choose Our Protection Plans?

We've designed our coverage options to provide peace of mind for every type of move. We believe that you deserve to know exactly what is covered, how your claims are handled, and the value of the protection you're purchasing. With our easy-to-understand plans and honest approach, there are no hidden fees or surprises – just reliable, transparent service every step of the way.

  • Simple Claims Process

    Our streamlined claims process ensures quick resolution. Just provide basic information about the affected items, and our team will guide you through the next steps.

  • Professional Repairs

    With our Comprehensive Protection Plan, you have access to a network of professional repair services to restore your items to their original condition.

  • Flexible Coverage

    Choose between repair services or monetary compensation based on weight. Our plans adapt to your specific needs and preferences.

  • Dedicated Support

    Our protection specialists are here to help you choose the right coverage and assist you throughout the entire process.

Moving Certificate of Insurance (COI). We will take care of your COI requirements.

We take care of all your moving COI needs.

Hello Yugo customer Service

HelloYugo is a fully insured moving company with experience in obtaining Certificates Of Insurance (COI) for our Toronto customers. Even with the most complex building management requirements we’ve got you covered – literally.

With us, your COI is already included in our affordable flat fee. We will also take care of the COI process.

What is a Certificate of Insurance (COI) and why do you need it

If you are planning a move, or are moving from or into an apartment building or condo, you most likely will need a Certificate of Insurance (COI). Property and building management companies in Toronto require these certificates as proof that your moving company is insured so that they are not held liable for any damage that could happen during a move.

The COI is an exercise in detail, including the specific location you are moving to – or from – what is covered and how it should be used. Some buildings will want to see your COI before they approve your moving day and elevator booking.

Our simple COI process & steps

Our straightforward COI process will ensure that come moving day, you have the correct and approved COI ready to go. For any other COI questions reach out to our specialist team support@helloyugo.com

  1. Prior to planning your move contact your building management and confirm if they require a COI. You will need to contact both your move-out and move-in building management team.

  2. Provide the received details and any additional information to HelloYugo and authorize us to prepare your Insurance paperwork.

  3. We will ensure all requirements are met including the minimum insurance value, and the right timing to ensure it’s finalized well before your move and we double-check all the details so it’s acceptable to your Building Management requirements.

  4. We will also send your COI via email for your own records and confirm it’s approved.

  5. Your approved COI will insure you for any accidental building damage that may occur in your move, which means you are not out of pocket if that happens.

HelloYugo Moving COI Services

Certificate of Insurance FAQ

You can have complete confidence we will take care of all of your COI building requirement needs, so you are fully covered come moving day.

  • The short answer is, it’s best to ask. You will need to confirm with your building’s property management to see if a COI is required for your move.

    Most buildings in Toronto need one in order to protect their property for damages. You can also check your move-in paperwork to see if one is required. Your building management team may provide you with a COI template that outlines the information they want included.

    This is one factor that can cause an unnecessary delay as your movers will not be allowed to enter the building on the day without it. Be proactive and find out if you need a COI to make sure the day goes off without a hitch.

  • Your COI has the following key information:

    • Confirmation your moving company is insured and an outline of their insurance for that specific building.

    • The address of the property you are either moving into or out of.

    • Additional details on what is covered if any damages occur and how the certificate should be used.

  • HelloYugo movers are experienced professionals who are well-trained in avoiding accidental property damage during a move, however sometimes mishaps do occur.

    These incidents could be a scrape on a wall or a mark on a floor. Once our movers see that damage has occurred, we take responsibility as a fully insured moving company.

    Be assured we meet the minimum state requirements for liability so if there is any problem, you or your building manager can contact us and we will address it. We may choose to pay for repairs directly, or we might submit an insurance claim. Either way, we’ve got it covered.

  • If any mover quotes or charges you a fee to produce a COI, that is an obvious red flag that you may not be dealing with a reputable company. Most Toronto insurance companies do not charge the moving companies when COIs need to be produced. That means there is no cost to pass on to the customer.

    The other thing you want to do is to double check the COI coverage amount. If a moving company’s insurance doesn’t cover the amount required for your building, that could also be a deal breaker on moving day.

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