We want to hear your feedback.

We listen and take prompt action

We take pride in having one of the lowest claim rates in the industry.

HelloYugo is your safest decision when picking a moving company. When accidents happen we are professional, responsive and put your needs first. We aim to make sure every move is a hassle free experience.

We understand that accidents can happen, so we are fast, friendly and fair when resolving our client’s claims. Ahead of your move, we work with you to recommend any risk mitigation, explain our terms and conditions and explain our insurance coverage. Where there has been a rare or unforeseen accident, we are transparent and forthcoming about both the process and options for resolution.

Less than 1% HelloYugo Claim Rate

20% National Average Moving Industry Claim Rate

*In Canada, 1 out of 5 moves results in a claim according to CAM

HelloYugo Claim Form

We aim to resolve any claim within 30 days of receiving your claims form submission, images and relevant documentation regarding your claim. You have up to 60 days from the day of your move to file a claim.

If you have a claim, please fill out the appropriate form below.

Once you submit your claim form, you will be emailed a copy of the form with your responses to each question and our claims department will be in touch ASAP to resolve it with you.

You must submit this form to timestamp your claim with HelloYugo.

For any urgent matters once you have submitted your form you can contact us at clientrelations@helloyugo.com

Name

First Name

Last Name

Phone

(###)

###

####

Job Number

When did we move you?

YYYY

About your claim

Please provide us with as much information as possible regarding your claim so our Client Relations Team can respond to you promptly with a resolution. You can also attach photos and any additional information to support your claim.

I consent to having HelloYugo Inc. store my submitted information so that my claim can be processed.

I consent

I the claimant/submitter of the forgoing claim to HelloYugo Inc. hereby make a solemn oath to the truth of the statements contained herein and exhibits attached, hereto, and that no material fact is withheld that should be included in this claim report. Once this claim/form has been reported/submitted claimant has 24 hours to report any additional issue, after which no additional items or issues can be added to the claim or be raised as a new claim to HelloYugo Inc.

I consent

Claims process at HelloYugo

A claim cannot usually be resolved immediately and may take some time before items can be inspected, repaired or replaced. We appreciate your cooperation and patience in this process. What you can expect from us:

We take your feedback and claims very seriously. Once we have received all the information regarding your claim including any supporting pictures or evidence our claims team will be in touch to begin investigating your claim.
Your appointed contact in our claims department will be your key contact as we resolve your claim. They will email you as we make progress and find a fair resolution as quickly as possible.
We will present you with a fair and considered settlement offer. If you accept the offer we will compensate you accordingly. If our offer is not accepted we will work with an independent arbitrator where appropriate.